Jackpot City Casino review

Verified by
Illia Korchahin
Last updated on May 17, 2024

Jackpot City Casino features several benefits that are worth checking out. It’s a reliable online casino with a lengthy history and a strong reputation. So, one of the most significant advantages is the safety. It guarantees fair play by issuing reputable certificates and licenses. The casino shows high-quality games from leading software providers. However, the amount of titles and suppliers is quite small. Also, like any other casino, JackpotCity has its downsides. The primary problems are withdrawal delays and limited banking options. Bonus offers also get varied reviews.

Jackpot City Online Casino is a great choice for fun and security. Yet, if you prefer instant payouts and a large slot collection, you should look at other variants.

Pros
  • eCorga certified
  • KGC and AGCC licensed
  • Low minimum deposit
  • VIP program
  • Dedicated mobile app
Cons
  • High wagering requirements
  • Limited games collection
  • Long withdrawal time
  • Not crypto-friendly
Casino Logo Rectangle
Overall Rating 6.5/10
Bonus 6.5
Games 5.5
Banking 5.0
Safety 9.0
Usability 5.0
Support 8.0
Reputation 4.9
Welcome Bonus Welcome Pack: 1st deposit 100% up to $400
Languages
🇬🇧English🇵🇹PortugueseDeutsch🇷🇺Russian🇳🇴Norwegian🇮🇹Italian
Payments
MasterCardVisaSkrillPaysafecardNetellerPayzNeosurfMuchBetter
Currencies
Crypto
Minimal Deposit
Withdrawal time
up to 1 days
Established
Owner
baytree
Licensed by
Kgc  100x100KGC
Audited by
Jackpot City Casino screenshot gallery
of
6.5 / 10

Jackpot City Casino Bonuses

Welcome Pack: 1st deposit 100% up to $400
1st deposit Welcome Welcome pack
Minimum deposit
Wagering 35
Bonus Code Not required
What will I receive?You will receive a 100% bonus on your first deposit, up to $400.Who's eligible for claiming this bonus?All new players are eligible to claim this bonus.How to get the bonus?To receive the bonus, you need to make a successful deposit of 10 currency units or more.What are the limitations?There is a minimum playthrough requirement of 35 times (35x) before you can transfer the bonus from your Bonus Balance to your Cash Balance. Certain games contribute different percentages towards the playthrough requirement. Additionally, there may be restrictions on maximum withdrawal amounts and time limits for claiming the bonus.

Jackpot City Casino

Casino Logo Rectangle 200x94
🇺🇸
6.5/ 10
Welcome Pack: 2nd deposit 100% up to $ 400
Welcome pack 2nd deposit
Minimum deposit
Wagering 35
Bonus Code Not required
What will I receive?You will receive a 100% bonus on your second deposit, up to $400.Who's eligible for claiming this bonus?All new players who have made their second deposit are eligible for claiming this bonus.How to get the bonus?To get the bonus, you need to make a deposit of 10 currency units or more. The bonus will be automatically credited to your Bonus Account.What are the limitations?The bonus amount is subject to a minimum playthrough requirement of 35 times (35x) before it can be transferred from your Bonus Balance to your Cash Balance. Certain games contribute different percentages towards the playthrough requirement. You can find the list of eligible games and their contribution percentages in the bonus terms and conditions.

Jackpot City Casino

Casino Logo Rectangle 200x94
🇺🇸
6.5/ 10
Welcome Pack: : 3rd deposit 100% up to $ 400
Welcome pack 3rd deposit
Minimum deposit
Wagering 35
Bonus Code Not required
What will I receive?You will receive a 100% bonus on your 3rd deposit, up to $400.Who's eligible for claiming this bonus?All new players who have made their 3rd deposit are eligible for this bonus.How to get the bonus?To receive the bonus, you need to make a deposit of at least $5. The bonus will be automatically credited to your account upon a successful deposit.What are the limitations?- The bonus must be wagered 35 times (35x) before it can be transferred to your Cash Balance.- The maximum bet while the bonus is being played through is €8 per round and 50c per line.- Not all games contribute equally to the wagering requirements. Please refer to the terms and conditions for the specific percentages.- If you request a withdrawal before meeting the wagering requirements, the bonus will be forfeited.

Jackpot City Casino

Casino Logo Rectangle 200x94
🇺🇸
6.5/ 10
Welcome Pack: 4th deposit 100% up to $ 400
Welcome pack 4th deposit
Minimum deposit
Wagering 35
Bonus Code Not required
What will I receive?You will receive a 100% bonus on your 4th deposit, up to $400.Who's eligible for claiming this bonus?All new players who have made their 4th deposit are eligible to claim this bonus.How to get the bonus?To receive the bonus, you need to make a successful deposit of 10 currency units or more.What are the limitations?The bonus amount is subject to a minimum playthrough requirement of 35 times (35x) before it can be transferred from your Bonus Balance to your Cash Balance. Additionally, wagering on certain games will contribute different percentages towards meeting the playthrough requirement. Please note that the maximum bet allowed while a bonus is being played through is €8 per round and 50c per line.

Jackpot City Casino

Casino Logo Rectangle 200x94
🇺🇸
6.5/ 10
Jackpot City Casino Loyalty Programme
Loyalty Program
Minimum deposit No minimal deposit
Wagering No wagering
Bonus Code Not required
What will I receive?As a member of the JackpotCity Casino loyalty programme, you will receive loyalty points for every bet placed on casino games. These points can be exchanged for casino bonus credits in predetermined increments.Who's eligible for claiming this bonus?All new players who register an account with JackpotCity Casino are eligible to participate in the loyalty programme. Upon registration, they will start at the Bronze level and receive 2500 loyalty points to begin their gameplay.How to get the bonus?To earn loyalty points and progress through the various levels, simply place cash wagers on casino games at JackpotCity Casino. The more you wager, the more points you will earn.What are the limitations?There are no specific limitations mentioned in the provided bonus terms. However, please note that wagering on certain games may earn more points than others. Additionally, the loyalty programme is not cashable, meaning the bonus credits cannot be withdrawn as cash.

Jackpot City Casino

Casino Logo Rectangle 200x94
🇺🇸
6.5/ 10

JackpotCity Online has attractive promos for both new and regular players. Newcomers may benefit from match deposit bonuses. Additionally, there is a loyalty program and extra perks for active members. Still, JackpotCity can’t brag about its bonus system because the options are limited. Top online casinos often offer no-deposit bonuses and cashback. Unfortunately, JackpotCity does not provide these bonus categories. Plus, users want to receive a referral bonus for recommending new clients to the casino.

Jackpot City Casino Bonus 200x88

Jackpot City Casino welcome bonus

Newcomers claim a $1,600 welcome bonus plus 10 daily spins to win a Million at Jackpot City. Every deposit you make has a match up to $400. You must fund a minimum of $10 for each. You have 7 days from the day you login to your account to take advantage of this promo. After that, the match bonus offer will be cancelled. Other promotions will be available to the player, but the match bonus will be declined. Here’s a breakdown of your total reward of four deposits:

  • 1st – 100% up to 400$;
  • 2nd – 100% up to 400$;
  • 3rd – 100% up to 400$;
  • 4th – 100% up to 400$.

The bonus is subject to a 35x playthrough requirement. That means you must wager it 35 times before converting from Bonus to Cash Balance. You have two months to meet these wagering requirements. The contribution of each game type to achieving the playthrough requirements varies.

Loyalty program

From the moment you join the platform, you receive 2,500 loyalty points. As a result, you are now a bronze-level VIP program member. You may redeem your points for bonuses, free spins, credits, and wagering cash. You may also apply your loyalty points at Jackpot City sister casinos. These are Spin Palace, Ruby Fortune, and Mummy’s Gold casinos.

As a VIP member, you get access to exclusive rewards, free spins, and a personal host. To maintain your status and advance to higher levels, you must continue to gamble on the site. If you don’t have enough points at the end of the month, you will drop a level.

Our Verdict

  • 0 Jackpot City Casino offers its users a loyalty program.
  • 0 Players get bonuses on their four deposits.
  • +1 The wagering requirements are average.
  • +1 Players get match bonus and free spins on their 1st deposit.
  • 0 There are no daily or weekly bonuses.
  • -1 The casino lacks no deposit bonuses.
5.5 / 10

Games at Jackpot City Casino

Games available

SlotsSlots 1165 slots
BlackjackBlackjack live
RouletteRoulette live
BaccaratBaccarat live
PokerPoker
BingoBingo
KenoKeno
Video PokerVideo Poker
DiceDice
CrashCrash
Sic BoSic Bo
PlinkoPlinko
CrapsCraps
Scratch CardsScratch cards
MinesweeperMinesweeper
Coinflip (Heads & Tails)Coinflip (Heads & Tails)
LotteryLottery
Punto BancoPunto Banco
BettingBetting
Esports BettingEsports betting

Game providers

Pragmatic Play
Pragmatic Play
Microgaming
Microgaming

JackpotCity Casino offers over 500 real money games across different categories. The library is mostly made up of slot machines, but other variants are available. The number of variants is minimal when compared to other online casinos. Yet, it covers all key types, including jackpots, table games, and live casino.

The filtering feature at the casino is rather basic. You can change your search by the category. You can filter by selecting hot or cold games, your favorites, or a specific name. The same goes for the live dealer lobby. There are no filters except the search bar. So you’ll have to scroll through the whole list to find what you’re searching for. However, with the small choice, this is rather simple.

Your latest and most played games are saved in the casino lobby. So you can play them instantly. You may also play in demo mode. This allows gamblers to try the slot before betting real money. You cannot demo live casino games, but you may watch a few rounds before playing.

Jackpot City Casino Games 200x112

Slots

Microgaming is the main developer of Jackpot City slots. These cover classic versions and realistic video slots. You’ll gain access to more than 300 high-quality games. The most popular titles, Immortal Romance, Thunderstruck, and 9 Masks of Fire, have RTPs of over 96%. You’ll also discover progressive slots with prizes of up to $44 million! Due to the fast loading speed, you may open many slots at once and enjoy gameplay without glitches.

Table games

The table game lobby includes several varieties of roulette, baccarat, and blackjack titles. The casino offers multiple blackjack games, such as multiplayer and European blackjack. There is also a separate category for Jackpot City poker. You may play almost every table game in demo mode, including Roulette Mega Moolah. It is one of the most recent casino titles that feature Microgaming’s famous jackpots.

Progressive jackpots

This casino has top jackpot games such as the Mega Moolah series. Popular names are Mega Moolah classic, Isis, Major Millions, and King Cashalot. Other popular rewarding variants are Cash Splash and Treasure Nile. Players may win jackpots of six figures.

Live casino

Jackpot City live dealer games are powered by Evolution Gaming. You can interact with the friendly dealers via HD video streaming. Also, you may use the live chat tool to communicate with other players at the table. The sound quality is clean and free of unwanted background noise. The 3D animations are well-defined and clear. Live games include roulette, blackjack, game shows, baccarat, and poker. The live dealer section is optimized for mobile play and works with all phones and tablets.

Our Verdict

  • +1 The casino has an average game library.
  • 0 Instant games
5 / 10

Depositing and withdrawal at Jackpot City Casino

Payment
Deposit
Withdrawal
Min Deposit
Max Deposit
Min Withdrawal
Max Withdrawal
Withdrawal Time
MasterCard
-
-
-
-
Visa
-
-
-
1-3 days
Skrill
-
-
-
up to 1 days
Paysafecard
-
-
-
-
-
Neteller
-
-
-
-
-
Payz
-
-
-
up to 1 days

Jackpot City is known for multiple banking options for deposits and withdrawals. The casino also allows users to play games in their local currency. This speeds up and simplifies things for participants. Payouts take one to three working days to process. This process is even faster for VIP club members.

Casino Jackpot City offers easy payment solutions for both deposit and withdrawal. The casino does not accept cryptocurrency but supports other standard payment methods. Customers can pay using Visa or MasterCard credit and debit cards. You may also use eWallets such as Skrill and Neteller. Yet, players should be aware that not all methods will qualify for bonuses.

The minimum deposit for all payment options is $10. Deposits are instant, and withdrawals are dependent on your payout method. eWallet cashouts can last up to four working days, and card payouts may take up to six.

Our Verdict

  • 0 Voucher deposits
  • 0 E-wallet deposits
  • 0 Deposit time
  • 0 Card deposits
  • -1 Withdrawal time
  • 0 Mobile payment deposits
  • 0 Crypto deposits
9 / 10

Jackpot City Casino security measures

Licensed By
Kgc  100x100KGC
Audited By

JackpotCity online casino, founded in 1998, is among the pioneers in the industry. It has a long history and a strong reputation. Jackpot City is owned by Baytree Interactive Limited. It is the same company that operates popular brands such as Ruby Fortune and Spin Casino.

The casino has licenses from several jurisdictions, including the Alderney Gambling Control Commission. Canadian players will also see the Kahnawake Gaming Commission license. AGCC and KGC licenses follow strong security and reliability standards.

Additionally, Jackpot City Casino is eCOGRA certified. This certification guarantees that players have fair winning chances. Jackpot City uses RNG to provide a fair chance of winning. The eCOGRA data shows average rates for all casino games are about 96%. Also, the casino is protected by SSL encryption. This technology secures personal information and transactions.

Jackpot City Casino ECorga 200x218

Responsible gambling

JackpotCity Casino Online promotes responsible gambling practices. It allows players to set personal limits to have fun and be safe when playing. You can apply budget limits for your account on a daily, weekly, and monthly basis. There are more options for cool-down periods, session limits, reality checks, and self-exclusion. The responsible gaming section includes tips and contact information for those seeking help.

Our Verdict

  • +1 Jackpot City Casino is eCOGRA certified.
  • +1 The casino has licenses from several jurisdictions
  • +2 The casino has strong SSL protocol to guarantee safety.
5 / 10

Jackpot City Casino usability and mobile

Jackpot City Casino Mobile
Jackpot City Casino Desktop 768x478
Jackpot City Casino Tablet
Jackpot City Casino Laptop 768x441

Jackpot City Casino mobile gaming is well-organized and covers players’ standard demands. The website uses HTML5 technology, which allows you to access the casino through the browser. Plus, the Jackpot City Casino mobile app is available for both Android and iOS devices.

Jackpot City Mobile Casino operates just like the website. It provides smooth, lag-free performance with features designed for smaller screens. Still, the loading speed is slower than on the PC version and requires extra optimization.

8 / 10

Customer Support at Jackpot City Casino

  • Phone
  • Email [email protected]
  • Chat
  • Knowledge base https://www.jackpotcitycasino.com/faq/
  • Response time
  • Working hours
  • Forum

Jackpot City Casino customer service receives mixed comments from players. Bad reviews include slow response times, yet there are also positive experiences. It provides help through live chat, email, and phone.

Live chat is available 24/7 and provides the fastest way to contact the team. Before contacting casino representatives, you should check the Help Center area. It covers general topics and addresses the most common issues. If you cannot find a solution, you’ll be redirected to Jackpot City Casino chat.

Jackpot City Casino Help 200x129

Another option is email. It maintains an average response time of 48 hours and suits for non-urgent matters. The support agents can help you in different languages. Customers often use email to fulfill the KYC process.

Aside from these typical communication channels, the casino also provides a contact number. You can use a toll-free international phone number or look for distinct ones for different countries.

Our Verdict

  • +1 Phone support
  • +1 Email support
  • +1 Chat support
4.9 / 10

Jackpot City Casino online reputation

Trustpilot
Trustpilot 2.6

Jackpot City Casino reviews are mainly negative, but there are a few things that users enjoy. Some advantages include quick deposits and withdrawals and well-known game providers. Gamblers also like the possibility to login and play on mobile platforms. However, one common issue is withdrawal problems. The issues include lengthy processing and incomplete payouts. Also, the verification procedure is frustrating in most opinions. Plus, casino customer help is ineffective in resolving these difficulties. These points contribute to a lack of trust in the casino’s reliability.

Askgamblers
Askgamblers 5.1

The casino gets mixed ratings. Its members like simple and quick deposits, casino games, and mobile compatibility. However, many concerns center around delayed and incomplete payouts. Plus, customers often experience verification issues. Users report that customer service does not resolve these problems. JackpotCity has certain benefits, but its drawbacks lead users to check other casinos.

Casino Guru
Casino Guru 6.9

Players like the payment choices, especially fast deposits. They also appreciate progressive games and a helpful customer service staff. Instant loading and responsible gaming tools also get great feedback. Yet, common complaints include poor odds of winning, long withdrawals, and hard wagering terms. Some users even question the games’ validity, pointing out manipulation to prevent winnings.

Our Verdict

  • 0 Jackpot City casino was founded in 1998.
  • 0 The casino gets mixed reviews.

Worldwide availability

Popular Allowance
Country Players/mo. Percentage Status

    Popularity displays how many players are visiting the casino monthly and their country of origin

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